FAQs

Yes, absolutely. Your order will be delivered at your chosen date and delivery slot.

Unfortunately, the only way to place an order is through our website. However, our WhatsApp agents are ready to assist if you face any problem placing an order through our website.

Your order will be processed upon receipt of full payment.

Yes, we do have ready-stock at our Sunway Pyramid store.

However, we carry limited quantity of whole cakes at the store, so we suggest you pre-order at least one day before to avoid disappointment.

Unfortunately, cash-on-delivery (COD) is not available.

No, bank transfer is not acceptable for website order.

We only accept payment via credit and debit card. In order to offer the best security, all our payments are processed securely via e-payment gateway iPay88.

Yes. Our delivery service is available everyday from Monday to Sunday including public holiday from 10AM-6PM.

Our delivery coverage is within KLANG VALLEY only.

Yes, we do. The delivery fee is based on your location. You may check your delivery fee upon checkout.

You may contact us via WhatsApp for assistance. We will try to coordinate with our logistic if your address meets our delivery and handling policy to provide you with a special delivery. If you accept the quoted delivery charges, we will proceed your order.

All online orders will be delivered within your preferred time slot.

There are 3 delivery slots available:

A : 10AM-2PM

B : 2PM-6PM

F : 10AM-6PM

Please note that:

*Order for any payment BY 2PM will be delivered the same day between 2PM-6PM.

*Order for any payment AFTER 2PM will be delivered the next day/future date.

Yes, you may. Self-collection is only available at our Sunway Pyramid store Legasea Bakery LG2.96B from 10AM to 10PM daily. Opening hours may vary during any Movement Control Order.

Your order will be delivered within your preferred delivery time slot provided that the road/weather conditions are permitting. Therefore, Legasea Bakery is unable to guarantee an exact time of delivery.

Unfortunately, we are unable to guarantee an exact time of delivery.

You will have the option to select your preferred delivery time slot upon checkout.

The time-slots are:

A : 10AM-2PM

B : 2PM-6PM

F : 10AM-6PM

Our products will be delivered by our appointed third-party logistics company.

We only accept payment via credit and debit card. In order to offer the best security, all our payments are processed securely via e-payment gateway iPay88.

We required customer to provide recipient name, full address to the exact unit number, floor number, full street name, city, state, postcode and contact number to ensure a successful delivery.

If your order is not delivered within your chosen time-slot, please contact us immediately through WhatsApp. Our team will assist you as soon as possible.

We will not take any responsibility for the late delivery due to adverse weather conditions, incomplete or incorrect information provided by you and any other causes beyond our reasonable control.

In the event of a damaged product upon delivery, we suggest you contact us immediately via WhatsApp. Our team will be in touch with you to investigate the case and to find a suitable solution or replacement based on your order.

We will arrange another delivery if it is found that the mistake was caused by us. However, we will not be held responsible for any mistake provided by the customer such as an incomplete address, incorrect contact number, unreachable recipient or any other incorrect details.

Yes, re-delivery can be arranged with additional charges.

As we deal with food, hygiene is of utmost important therefore all goods received are not returnable or refundable even if it’s unopened.

Recipient is suggested to check the goods in acceptable condition upon receiving.

Unfortunately, order and payment made are not refundable.

To be eligible for refund, you must report your case within 4 hours upon delivery of your order and it is subjected to an investigation by our customer support team.

If a complaint is made more than 4 hours after the delivery, we will not be responsible for any refund or exchange.

To be eligible for refund, you must report your case within 4 hours upon delivery of your order and it is subjected to an investigation by our customer support team.

If a complaint is made more than 4 hours after the delivery, we will not be responsible for any refund or exchange.

All of our products are certified Halal and JAKIM-approved.

Legasea Bakery carries a variety of cheesecakes from The Cheesecake Factory Bakery®. All of our products are freshly made in the USA and exported to us. For more details please refer to our menu.

Our cheesecakes are best served chill. To store for later consumption, we suggest that you store in refrigerator. Best consumed within 5 days.

Due to many factors related to import and export, we are unable to provide an accurate respond. However, all latest information will be updated on our official social media channels and website for your reference.

Slices cut from 8-inch and 10-inch cheesecakes as well as 10-inch whole cakes (14 pre-sliced in the USA).

Unfortunately, we will not be able to write any message on cakes as our whole cakes already pre-sliced and sealed in the USA.

Yes, most definitely! We provide a note upon request with no extra charge. You may fill your message at the “Checkout” page, under the “Note” column.

Yes, candle are provided for free upon request at the Checkout page.

You may request for the number of candles at the Checkout page. However, this is subject to availability.