{"id":352,"date":"2020-06-02T20:49:17","date_gmt":"2020-06-02T12:49:17","guid":{"rendered":"http:\/\/import.getbowtied.com\/merchandiser-v1.1\/?page_id=352"},"modified":"2021-06-07T13:06:26","modified_gmt":"2021-06-07T05:06:26","slug":"faqs","status":"publish","type":"page","link":"https:\/\/legasea.com.my\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row][vc_column][vc_custom_heading text=”Frequently Asked Questions” use_theme_fonts=”yes”][vc_empty_space height=”50px”][\/vc_column][vc_column][vc_custom_heading text=”ORDER”][vc_toggle title=”Is there a minimum order?” style=”simple” open=”true”]No, there is not. You can order as little as\u00c2\u00a0one\u00c2\u00a0<\/strong>single slice.[\/vc_toggle][vc_toggle title=”Can I pre-order for a future date?” style=”simple”]Yes, absolutely. Your order will be delivered at your chosen date and delivery slot.[\/vc_toggle][vc_toggle title=”Can I still order through WhatsApp ?” style=”simple”]Unfortunately, the only way to place an order is through our website. However, our WhatsApp agents are ready to assist if you face any problem placing an order through our website.[\/vc_toggle][vc_toggle title=”When will you process my order?” style=”simple”]Your order will be processed upon receipt of full payment.[\/vc_toggle][vc_toggle title=”Do you have ready-stock for me whenever I walk into your store?” style=”simple”]Yes, we do have ready-stock at our Sunway Pyramid store.<\/p>\n

However, we carry limited quantity of whole cakes at the store, so we suggest you pre-order at least one<\/strong> day before to avoid disappointment.[\/vc_toggle][vc_custom_heading text=”PAYMENT” css=”.vc_custom_1623041168666{margin-top: 5% !important;}”][vc_toggle title=”Is cash-on-delivery (COD) available?” style=”simple”]Unfortunately, cash-on-delivery (COD) is not available.[\/vc_toggle][vc_toggle title=”Can I made payment by bank transfer?” style=”simple”]No, bank transfer is not acceptable for website order.[\/vc_toggle][vc_toggle title=”How can I make payment?” style=”simple”]We only accept payment via credit and debit card. In order to offer the best security, all our payments are processed securely via e-payment gateway iPay88.[\/vc_toggle][vc_custom_heading text=”DELIVERY” css=”.vc_custom_1623041144035{margin-top: 5% !important;}”][vc_toggle title=”Is your delivery service available everyday?” style=”simple”]Yes. Our delivery service is available everyday from Monday<\/strong> to Sunday<\/strong> including public holiday from 10AM-6PM.[\/vc_toggle][vc_toggle title=”Where do you deliver?” style=”simple”]Our delivery coverage is within KLANG VALLEY<\/strong> only.[\/vc_toggle][vc_toggle title=”Does Legasea Bakery charge for delivery fee?” style=”simple”]Yes, we do. The delivery fee is based on your location. You may check your delivery fee upon checkout.[\/vc_toggle][vc_toggle title=”What if I am not located in Klang Valley?” style=”simple”]You may contact us via WhatsApp for assistance. We will try to coordinate with our logistic if your address meets our delivery and handling policy to provide you with a special delivery. If you accept the quoted delivery charges, we will proceed your order.[\/vc_toggle][vc_toggle title=”When will Legasea Bakery deliver my order?” style=”simple”]All online orders will be delivered within your preferred time slot.<\/p>\n

There are 3 delivery slots available:<\/p>\n

A : 10AM-2PM<\/strong><\/p>\n

B : 2PM-6PM<\/strong><\/p>\n

F : 10AM-6PM<\/strong><\/p>\n

Please note that:<\/strong><\/em><\/h5>\n
*Order for any payment BY<\/strong> 2PM will be delivered the same day between 2PM-6PM.<\/em><\/h5>\n
*Order for any payment AFTER<\/strong> 2PM will be delivered the next day\/future date.<\/em><\/h5>\n

[\/vc_toggle][vc_toggle title=”Can I opt for self-collection?” style=”simple”]Yes, you may. Self-collection is only available at our Sunway Pyramid store Legasea Bakery LG2.96B <\/strong>from 10AM to 10PM daily. Opening hours may vary during any Movement Control Order.[\/vc_toggle][vc_toggle title=”When will I receive my order?” style=”simple”]Your order will be delivered within your preferred delivery time slot provided that the road\/weather conditions are permitting. Therefore, Legasea Bakery is unable to guarantee an exact time of delivery.[\/vc_toggle][vc_toggle title=”Can I specify an exact delivery time?” style=”simple”]Unfortunately, we are unable to guarantee an exact time of delivery.<\/p>\n

You will have the option to select your preferred delivery time slot upon checkout.<\/p>\n

The time-slots are:<\/p>\n

A : 10AM-2PM<\/strong><\/p>\n

B : 2PM-6PM<\/strong><\/p>\n

F : 10AM-6PM<\/strong>[\/vc_toggle][vc_toggle title=”Who will deliver the product?” style=”simple”]Our products will be delivered by our appointed third-party logistics company.[\/vc_toggle][vc_toggle title=”How can I make payment?” style=”simple”]We only accept payment via credit and debit card. In order to offer the best security, all our payments are processed securely via e-payment gateway iPay88.[\/vc_toggle][vc_toggle title=”What information does Legasea Bakery request from you for delivery purposes?” style=”simple”]We required customer to provide recipient name, full address to the exact unit number, floor number, full street name, city, state, postcode and contact number to ensure a successful delivery.<\/p>\n

[\/vc_toggle][vc_toggle title=”What if I didn’t receive my order on time?” style=”simple”]If your order is not delivered within your chosen time-slot, please contact us immediately through WhatsApp. Our team will assist you as soon as possible.<\/p>\n

We will not take any responsibility for the late delivery due to adverse weather conditions, incomplete or incorrect information provided by you and any other causes beyond our reasonable control.[\/vc_toggle][vc_toggle title=”What if I received a damaged product?” style=”simple”]In the event of a damaged product upon delivery, we suggest you contact us immediately via WhatsApp. Our team will be in touch with you to investigate the case and to find a suitable solution or replacement based on your order.[\/vc_toggle][vc_toggle title=”What if my order was delivered to a wrong address?” style=”simple”]We will arrange another delivery if it is found that the mistake was caused by us. However, we will not be held responsible for any mistake provided by the customer such as an incomplete address, incorrect contact number, unreachable recipient or any other incorrect details.[\/vc_toggle][vc_toggle title=”Can you re-arrange delivery for me if my order was delivered to a wrong address?” style=”simple”]Yes, re-delivery can be arranged with additional charges.[\/vc_toggle][vc_custom_heading text=”RETURN” css=”.vc_custom_1623041845376{margin-top: 5% !important;}”][vc_toggle title=”Can I return the product?” style=”simple”]As we deal with food, hygiene is of utmost important therefore all goods received are not returnable or refundable even if it\u00e2\u20ac\u2122s unopened.<\/p>\n

Recipient is suggested to check the goods in acceptable condition upon receiving.[\/vc_toggle][vc_custom_heading text=”REFUND” css=”.vc_custom_1623041891446{margin-top: 5% !important;}”][vc_toggle title=”Can I get my refund If I cancel my order?” style=”simple”]Unfortunately, order and payment made are not refundable.[\/vc_toggle][vc_toggle title=”Can I get my refund if my order is damaged?” style=”simple”]To be eligible for refund, you must report your case within 4 hours upon delivery of your\u00c2\u00a0order and it is subjected to an investigation by our customer support team.<\/p>\n

If a complaint is made more than 4 hours after the delivery, we will not be\u00c2\u00a0responsible\u00c2\u00a0for any refund or exchange.[\/vc_toggle][vc_toggle title=”Can I get my refund if I received a wrong product?” style=”simple”]To be eligible for refund, you must report your case within 4 hours upon delivery of your\u00c2\u00a0order and it is subjected to an investigation by our customer support team.<\/p>\n

If a complaint is made more than 4 hours after the delivery, we will not be\u00c2\u00a0responsible\u00c2\u00a0for any refund or exchange.[\/vc_toggle][vc_custom_heading text=”PRODUCT” css=”.vc_custom_1623041978510{margin-top: 5% !important;}”][vc_toggle title=”Are your cheesecakes certified Halal?” style=”simple”]All of our products are certified Halal and JAKIM-approved.[\/vc_toggle][vc_toggle title=”What products do you have?” style=”simple”]Legasea Bakery carries a variety of cheesecakes from The Cheesecake Factory Bakery\u00c2\u00ae. All of our products are freshly made in the USA and exported to us. For more details please refer to our menu.[\/vc_toggle][vc_toggle title=”How do I store the cheesecake when I received it?” style=”simple”]Our cheesecakes are best served chill. To store for later consumption, we suggest that you store in refrigerator. Best consumed within 5 days.[\/vc_toggle][vc_toggle title=”When will the sold-out items be available?” style=”simple”]Due to many factors related to import and export, we are unable to provide an accurate respond. However, all latest information will be updated on our official social media channels and website for your reference.[\/vc_toggle][vc_toggle title=”What are the sizes of your cakes?” style=”simple”]Slices cut from 8-inch and 10-inch cheesecakes as well as 10-inch whole cakes (14 pre-sliced in the USA).[\/vc_toggle][vc_toggle title=”Can I include writings on the cakes?” style=”simple”]Unfortunately, we will not be able to write any message on cakes as our whole cakes already pre-sliced and sealed in the USA.[\/vc_toggle][vc_toggle title=”Can I request for note\/message card?” style=”simple”]Yes, most definitely! We provide a note upon request with no extra charge. You may fill your message at the \u00e2\u20ac\u0153Checkout\u00e2\u20ac\u009d page, under the \u00e2\u20ac\u0153Note\u00e2\u20ac\u009d column.[\/vc_toggle][vc_toggle title=”Is candle provided with the cake?” style=”simple”]Yes, candle are provided for free upon request at the Checkout page.[\/vc_toggle][vc_toggle title=”Can I requests for more candles?” style=”simple”]You may request for the number of candles at the Checkout page. However, this is subject to availability.[\/vc_toggle][vc_custom_heading text=”CONTACTING US” font_container=”tag:h3|text_align:left” css=”.vc_custom_1623042340556{margin-top: 5% !important;}”][vc_column_text]If you have any inquiry, please email us at info@legasea.com.my<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_custom_heading text=”Frequently Asked Questions” use_theme_fonts=”yes”][vc_empty_space height=”50px”][\/vc_column][vc_column][vc_custom_heading text=”ORDER”][vc_toggle title=”Is there a minimum order?” style=”simple” open=”true”]No, there…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/legasea.com.my\/wp-json\/wp\/v2\/pages\/352"}],"collection":[{"href":"https:\/\/legasea.com.my\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/legasea.com.my\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/legasea.com.my\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/legasea.com.my\/wp-json\/wp\/v2\/comments?post=352"}],"version-history":[{"count":9,"href":"https:\/\/legasea.com.my\/wp-json\/wp\/v2\/pages\/352\/revisions"}],"predecessor-version":[{"id":844,"href":"https:\/\/legasea.com.my\/wp-json\/wp\/v2\/pages\/352\/revisions\/844"}],"wp:attachment":[{"href":"https:\/\/legasea.com.my\/wp-json\/wp\/v2\/media?parent=352"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}